Packback is an online discussion platform equipped with artificial intelligence (AI) instructional support technology that acts as a “Digital TA,” allowing faculty to deliver engaging online courses.

Packback enables educators to improve student curiosity, engagement and critical thinking through highly structured, rigorous discussion. On Packback, students are taught the life skill of how to ask great questions and are coached on their critical thinking skills as they formulate responses to questions each week.

This academic discourse is fueled through an engaging  and fun experience aligned to their coursework. Various systems and institutions that have engaged in research with Packback have found the system to drive an improvement in grades of A and B and a reduction of Ds, Fs and Ws.

The platform’s features include gamification to promote student engagement and act as a “Digital TA” to automate administrative tasks such as grading and moderation, while enabling instructors to scale high-quality feedback in short amounts of time.

Packback has been used by more than 500,000 students in courses from over 2,000 faculty at 200-plus higher education institutions in face-to-face, hybrid and online environments. A selection of Packback’s current partners include:

  • SUNY Online
  • Penn State World Campus
  • UIUC IMBA Program
  • Miami Dade College
  • Ivy Tech system
  • Maricopa District
  • Central Piedmont
  • Lonestar System
  • Walden University
  • Excelsior College
  • Ashford University

NEBHE is helping to make learning more accessible by partnering with Packback to offer special pricing to New England institutions that choose to adopt Packback as a campus technology. Contract pricing begins at $7,500 to $25,000 depending on the institution size, a considerable discount to the company’s standard pricing.

To read the NEBHE and Packback Partnership Agreement Press Release, click here.

For more information about Packback, click here. Or schedule a demo of the platform by sending an email message to

For more information about the NEBHE partnership, contact NEBHE CFO Genevieve Davis at 617.533.9510 or